The ADA is not the only law important to people with disabilities. Other laws apply to businesses and their relationship to people with disabilities. The U.S. Department of Transportation utilizing the Air Carrier Enforcement Act fined Delta Airlines two million dollars for not providing adequate customer service and not responding to complaints as required.
What didn’t Delta do? People with disabilities filed complaints that they were not offered adequate assistance to board and deplane. The Department of Transportation has specific requirements that includes when wheelchairs, ramps, mechanical lifts, and additional service staff must be used.